Contacting Customer Support

New Here ,
Feb 25, 2021 Feb 25, 2021

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Hello

I wish to contact customer support regarding my subscription, and the website just keeps sending me round in circles.

How do I contact UK support, please?

Thanks

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Account management, Billing

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Paulmyers, please use a different web browser or device to begin a secure chat session at https://helpx.adobe.com/contact.html. It is very likely the current web browser is blocked due to security settings or installed add-ons or extensions.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Thanks for the reply, however, I have tried Chrome and Edge on two different PC's and I still get the same result.

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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In addition to John's suggestions, Paul try using the following link https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a chat session.  

 

If a chat session still fails to load or is non-responsive, there is something actively blocking you from beginning a chat session. Chat will function on mobile devices, too, so you may need to use a phone or tablet if you cannot determine why the computer is blocked from beginning a secure chat session.

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