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Contacting customer support

New Here ,
Jun 23, 2020

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I live in the US, but I am currently traveling in the UK.  I just got notified about my price going up and I wanted to talk to CHAT with someone about it, but when I try to it says that I have to call.  I cannot call right now I do not have access to a phone that I can use.  I am assisting with the end of life care for my terminally ill mother, I do not have time to mess around, I just need to talk to a person for a few minutes to get the situation cleared up.  Why is Adobe not letting me Chat with someone?

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Contacting customer support

New Here ,
Jun 23, 2020

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I live in the US, but I am currently traveling in the UK.  I just got notified about my price going up and I wanted to talk to CHAT with someone about it, but when I try to it says that I have to call.  I cannot call right now I do not have access to a phone that I can use.  I am assisting with the end of life care for my terminally ill mother, I do not have time to mess around, I just need to talk to a person for a few minutes to get the situation cleared up.  Why is Adobe not letting me Chat with someone?

Topics

Billing

Views

45

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 23, 2020

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LostGotham, my condolences as I am sure this is a difficult time for you and your family.

 

If you wish to discuss the cost of your subscription, then please contact our chat support team at https://helpx.adobe.com/contact.html.  Chat support is available 24 hours a day to help for account-related concerns.  If you receive a message that chat is closed, then please use a different web browser, smartphone, or tablet to begin the chat session at https://helpx.adobe.com/contact.html.

 

Alternately, you can use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel the subscription.  You may still need to use a different web browser, as the same issues that block a chat connection, can also block your ability to interact with secure forms.

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