Contacting support to cancel

Community Beginner ,
Jan 30, 2020 Jan 30, 2020

Copy link to clipboard

Copied

I have searched everywhere to contact support. I tried to get a basic membership and now I'm being charged over $40 a month. When I try to "get a live person" I'm taken back to the home screen. I tried to just cancel but then it says I'm going to be charged a cancelation fee. I haven't used the account and I am extremely frustrated. Someone please help me get these charges to go away!

TOPICS
Billing, New user

Views

205

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct Answers

Most Valuable Participant , Jan 30, 2020 Jan 30, 2020

Likes

translate

Translate

Translate
Adobe Community Professional , Jan 30, 2020 Jan 30, 2020
Can you log-in to your Adobe account? https://account.adobe.com/plans Scroll down to Contact Adobe towards the bottom of your screen.      

Likes

translate

Translate

Translate
Most Valuable Participant ,
Jan 30, 2020 Jan 30, 2020

Copy link to clipboard

Copied

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 30, 2020 Jan 30, 2020

Copy link to clipboard

Copied

The chat link does not work for me- I've tried it every day for a month on three different devices. I am able to get to the cancel your account link, but I am not going to pay a $65 cancelation fee for something I didn't sign up for and have tried to cancel from the beginning. I agreed to a $10 per month fee, not $40.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

Copy link to clipboard

Copied

Can you log-in to your Adobe account?

https://account.adobe.com/plans

Scroll down to Contact Adobe towards the bottom of your screen.

image.png

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 30, 2020 Jan 30, 2020

Copy link to clipboard

Copied

I can log into my account without an issue

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 05, 2020 Apr 05, 2020

Copy link to clipboard

Copied

I have the same problem. The [contact us] button doesn't work. When I click it nothing happens. There is no phone number. 
I don't have the 'cancel my subscription' option available because the account status is 'payment problem', so that option is removed, which is ridiculous.

I have tweeted to Adobe Care twice with screenshots, zero response.

There is literally no way to contact Adobe, which makes the email claim 'you can contact us 24/7' (with zero details or links giving direct contact) particularly irritating.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 06, 2020 Apr 06, 2020

Copy link to clipboard

Copied

Why don't you fix your payment problem as requested?  Until you take care of that, nobody can help you.

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines