Contract

New Here ,
Jan 29, 2020 Jan 29, 2020

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Disgusted in this company. I started a 12 month contract Nov 2018 for a University assignment, the contract was for 12 months at £13.15 per month. However, the contract has automatically been renewed for another 12 months and they are now charging the £24.96 a month! I used this product once and have now paid £207.72 to make a 2 minute video clip! This is an absolute con and not what I would expect from such a large scale business. When it states a 12 month contract that's what it should be, there, shouldn't be sneaky terms and conditions, I've cancelled my card so they can't take any month and I'll now see if I get charged £8 a month off my bank when this payment gets declined! 

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Account management, Billing

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 29, 2020 Jan 29, 2020
This is a public forum, not the link to Adobe support.  Sorry, but we're normal users and we can't help with account and/or payment problems.  Please click the link below to contact Adobe staff to help.      Be sure to remain signed in with your Adobe ID before accessing the link below   You have to allow 'cookies' in your web browser for this to work   https://helpx.adobe.com/contact/support.html    

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Adobe Community Professional ,
Jan 29, 2020 Jan 29, 2020

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This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help.  

  

Be sure to remain signed in with your Adobe ID before accessing the link below  

You have to allow 'cookies' in your web browser for this to work  

https://helpx.adobe.com/contact/support.html  

 

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