Because of the economic problem im going trough, thanks to corona virus, i can´t afford to pay anymore my plan. Now it turns to be that if i cancel i have to pay. I started the plan with a price and it has increased $14. NO ONE told me that it was going to increase the price and that i had to stick to the year instead i would have to pay that amount of money ! please help
Account management, Billing, Collaboration, Creative Cloud, New user
This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
To expand on Nancy's answer, if you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them.
Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.