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coronavirus and subscription payments

Community Beginner ,
Mar 18, 2020

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Does the corporation provide the possibility of deferring payment for the subscription due to the expansion of the coronavirus pandemic? What is Adobe's position on this matter?

We understand that these are challenging times for everyone.  If you are encountering problems making your membership payment, then please contact our support team directly at https://helpx.adobe.com/contact.html to see what arrangements can be made.  Each case will be evaluated on a case by case basis.

 

I would also recommend bookmarking https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other, which discusses what Adobe is doing during this pandemic.

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coronavirus and subscription payments

Community Beginner ,
Mar 18, 2020

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Does the corporation provide the possibility of deferring payment for the subscription due to the expansion of the coronavirus pandemic? What is Adobe's position on this matter?

We understand that these are challenging times for everyone.  If you are encountering problems making your membership payment, then please contact our support team directly at https://helpx.adobe.com/contact.html to see what arrangements can be made.  Each case will be evaluated on a case by case basis.

 

I would also recommend bookmarking https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other, which discusses what Adobe is doing during this pandemic.

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Mar 18, 2020 1
Participant ,
Mar 18, 2020

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At the very least can you refrain from "updates" as my life is filled with enough panic and terror right now.

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Mar 18, 2020 2
Most Valuable Participant ,
Mar 18, 2020

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Mar 18, 2020 2
Community Beginner ,
Mar 19, 2020

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and what about creators who lost customers as freelancers (frozen or canceled projects)? Nothing?

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Mar 19, 2020 0
Adobe Community Professional ,
Mar 19, 2020

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I didn't see any message on this for now.

 

And yes, it is a very difficult situation for any creative in the current situation, freelance or employed. Customers are breaking away as they too need to close temporarilly their business.

 

Abambo.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Mar 19, 2020 0
Community Beginner ,
Mar 20, 2020

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👱‍:female_sign: thank's for reply. I am waiting for help from Adobe, otherwise I will probably switch to cheaper products, despite the fact that I have been using Adobe for many years👩🏼‍💻.

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Mar 20, 2020 0
Community Beginner ,
Mar 20, 2020

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I am not a student. 

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Mar 20, 2020 0
Engaged ,
Mar 20, 2020

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What about the people who are affected by Corona yet cannot just give up on their work?

Also, would they be helped by Adobe just as this link says?

https://www.apps4rent.com/blog/remote-work-virtual-desktop/

 

Regards.

 

 

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Mar 20, 2020 0
Adobe Employee ,
Mar 20, 2020

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We understand that these are challenging times for everyone.  If you are encountering problems making your membership payment, then please contact our support team directly at https://helpx.adobe.com/contact.html to see what arrangements can be made.  Each case will be evaluated on a case by case basis.

 

I would also recommend bookmarking https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other, which discusses what Adobe is doing during this pandemic.

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Mar 20, 2020 1
Community Beginner ,
Mar 20, 2020

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Thank You for reply. I will do as You suggest. Here in Poland suddenly all services have been closed and frozen projects for small clients, i.e. for those whom I work for . People are shocked, the situation is getting worse.

Take care

 

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Mar 20, 2020 0
Community Beginner ,
Mar 20, 2020

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In such hard moments as this situation😷  I would expect help for small businesses like mine and as I read (where you recommended) the payment discounts are only for large companies and licenses.

stay safe and healthy👩‍💻

 

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Mar 20, 2020 1