In many Countries in South Europe and other ares, the lockdown of activities prevents mant categories to keep doing their jobs, particularly photographers but not only. IT IS REAL SHAME ADOBE DOESN'T SUSPEND REQUEST OF PAYEMENT FOR A SW PLATFORM THAT MOST USERS WILL NOT EVEN SWITCH ON FOR WEEKS! A real shame. What do you think photographers will use Photoshop for if they cannot get out of home to shoot or receive people and goods to shoot at themselves's?! I will not suspend my Plan but for sure will start looking for alternatives to Adobe.
If you have not yet contacted Adobe Customer Care, please do so and let us know how it goes. Contact Adobe Customer Care: https://helpx.adobe.com/contact.html Click the chat icon in the lower right and type "agent".
No, I haven't tried it. I am using the time to go through tutorials on LinkedIn Learning and Scott Kelby's website, KelbyOne. I've heard reports that others have gotten through and gotten an extension.
The chat has had long wait times due to staff working from home now. Not all staff has internet at home, so fewer people are doing more work. Be sure to type "agent" if you want a human, but you could also try the bot if it's faster. If it doesn't respond correctly, just type "agent".
The issue is that as volunteers, we cannot help with billing. Only Customer Care can do that. You do need to watch for PMs from scammers who offer to help. Forums and Message Boards have become their haunting grounds.
I saw in another post that you are in Italy, which is one of the countries that's been hit the hardest. My country is not enforcing self-isolation nation-wide because our leader has called it a hoax, but most of us are doing it anyway.