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Covid 19 - freelancer with zero income!

New Here ,
Mar 25, 2020

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Are adobe offering the chance to freeze payment on the creative cloud subscription, as I have had all my commissions cancelled and now have zero income. Please advise.

 

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Account management, Billing, CC FAQ, Creative Cloud

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Covid 19 - freelancer with zero income!

New Here ,
Mar 25, 2020

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Are adobe offering the chance to freeze payment on the creative cloud subscription, as I have had all my commissions cancelled and now have zero income. Please advise.

 

Topics

Account management, Billing, CC FAQ, Creative Cloud

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213

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Most Valuable Participant ,
Mar 25, 2020

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Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

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New Here ,
Mar 25, 2020

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Does not help freelancers who have had their work pulled!

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Adobe Community Professional ,
Mar 25, 2020

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Hi

Here is the link to Adobe's response to the coronavirus.
https://www.adobe.com/covid-19-response.html

~ Jane

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LinSims LATEST
Adobe Community Professional ,
Mar 25, 2020

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Your best bet is to contact customer service and ask. I've seen people saying that they've gotten breaks on paying subscriptions, but as far as I am aware, there is currently no official Adobe policy regarding relief for individual subscribers.

 

You might want to bookmark Jane's link, as updates to their policy will be posted to that site.

 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

Be aware that, like almost all companies, Adobe is experiencing staff shortages and increased demand for help, so you will probably have an extended wait time.

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