COVID PAYMENT BREAK ENDS - AS COVID DEVASTATION CONTINUES

Community Beginner ,
Jul 22, 2020 Jul 22, 2020

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Well done Adobe, You have commenced billing your subscribes 100% fees without any prior notification, despite the ongoing devastation COVID is having on the creative industry.

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Account management, Billing

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Most Valuable Participant ,
Jul 23, 2020 Jul 23, 2020

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There never was a COVID break. This was a weird media myth, which got people to try to cancel, which triggers (one time, for some people) an offer of an extension instead. Adobe didn't set this up for COVID.

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Community Beginner ,
Jul 23, 2020 Jul 23, 2020

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There actually was. If you reached out to Adobe, they offered up to 3 months breaks as Covid-19 impacted all our lives. They have now started billing again without notifying subscribers. As much as we appreciate the break, it would have been nice to have been notified before received notification that payment had commenced again.

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LEGEND ,
Jul 23, 2020 Jul 23, 2020

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What you can't Count? 3 months is 3 Months! Not 2 or 4.

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Community Beginner ,
Jul 23, 2020 Jul 23, 2020

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?

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Adobe Community Professional ,
Jul 23, 2020 Jul 23, 2020

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Why would you need to be notified? If you got the break in, say, April, all you had to do was count 3 months off to know that the rate would go back up in July. 

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Community Beginner ,
Jul 23, 2020 Jul 23, 2020

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You guys need to have a quick look at the description in your title. It mentions 'professional', try and act that way.

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Adobe Community Professional ,
Jul 23, 2020 Jul 23, 2020

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Adobe generously set aside your payments for 3 months.  So you got exactly what was promised.  No extra fanfare required.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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