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Creative Cloud 1To stock, monthly Formula

New Here ,
Mar 18, 2020

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Good afternoon, everybody,

Since jun 30, 2019, until Feb 29,2020, I used to pay 11.48Euro monthly for creative cloud (including Photoshop, Lightroom and Bridge). No problem with this.

But suddenly, on Feb 14, 2020, I was debited on my CC of a second amount of 23.99 Euro, without any resason, or any explanation. And the same on Mar 14th with 23.99Euro;

I want to know the resaon of this change. Adobe has no right to change Unilaterrary the amount on my CC, and I have no reason for that double sampling in February, (and also the new amounts since that date with exactly the same formula! (The only difference is in the formula name, which means exactly the same terms as the 1st one: "Annual subscription paid monthly"

On the general recap of the account, there are lots od credits, and debits, absolutely INCOMPREHENSIBLE (for me)

Thank you very much for explanation. 

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Account management, Billing

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Creative Cloud 1To stock, monthly Formula

New Here ,
Mar 18, 2020

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Good afternoon, everybody,

Since jun 30, 2019, until Feb 29,2020, I used to pay 11.48Euro monthly for creative cloud (including Photoshop, Lightroom and Bridge). No problem with this.

But suddenly, on Feb 14, 2020, I was debited on my CC of a second amount of 23.99 Euro, without any resason, or any explanation. And the same on Mar 14th with 23.99Euro;

I want to know the resaon of this change. Adobe has no right to change Unilaterrary the amount on my CC, and I have no reason for that double sampling in February, (and also the new amounts since that date with exactly the same formula! (The only difference is in the formula name, which means exactly the same terms as the 1st one: "Annual subscription paid monthly"

On the general recap of the account, there are lots od credits, and debits, absolutely INCOMPREHENSIBLE (for me)

Thank you very much for explanation. 

Topics

Account management, Billing

Views

59

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Most Valuable Participant ,
Mar 18, 2020

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If you purchased your subscription during a special sale for the 1st year, the amount goes up after the introductory pricing

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Mar 18, 2020

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Please log-in to your account below.  Confirm your order and see your invoice history.

https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

=====================

NOTE:  Wait times for support may be longer than normal due to Covid-19.

 

Nancy O'Shea, ACP
Alt-Web.com

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