Creative Cloud cancellation clarification

New Here ,
Jun 28, 2020 Jun 28, 2020

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So I decided to buy creative cloud during the pandemic to keep me busy working on my projects using new software. However, premiere wasn't to my liking so I don't use the apps much at all. I tried cancelling my plan and I was only able to reduce the plan to a few apps. After reviewing my account I saw Adobe still had plans on billing me $1.29 next month for these services. I tried cancelling my plan completely but that resulted in a $40 cancellation fee. I did not cancel it then because I do not want to pay that. However I do not want to be billed for the next month for services I was not satisfied with. I just want clarification as to my options now or how to cancel my subscription entirely. 

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Adobe Community Professional ,
Jun 28, 2020 Jun 28, 2020

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LEGEND ,
Jun 28, 2020 Jun 28, 2020

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This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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Adobe Community Professional ,
Jul 06, 2020 Jul 06, 2020

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Cancellation fee is half of the remaining due for an annual commitment.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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