Creative Cloud keeps trying to update but it gives me error code 190

Participant ,
Sep 17, 2019 Sep 17, 2019

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I am using CC 4.9.0.504 so I am not sure what it is trying to update.

 

Here is what the Install.log says:

 

09/17/19 17:24:21:185 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Sanitizing data for product-'Adobe Notification Client'
09/17/19 17:24:21:185 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | HD Packager Version-'3.0.14'
09/17/19 17:24:21:235 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Acquired product specific lock for SAPCode: KANC
09/17/19 17:24:21:235 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Final Install Directory for the workflow is C:\Program Files (x86)\Adobe
09/17/19 17:24:21:235 | [FATAL] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy OS requirements.
09/17/19 17:24:21:235 | [FATAL] | 12976 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 11448 | Error occurred in install product workflow with error code 190 error message
09/17/19 17:24:21:235 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Released product specific lock for SAPCode: KANC

 

Help please!

TOPICS
Account management, CC FAQ, Creative Cloud, Installation

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Adobe Employee ,
Sep 18, 2019 Sep 18, 2019

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Digitalcoffee-eGEOfv, Error 190 indicates that the computer does not meet the minimum system requirements to install the update.  Please check the Adobe Creative Cloud desktop application to determine which software title is attempting to update.  You can then find the system requirements for that software title at https://helpx.adobe.com/creative-cloud/system-requirements.html

 

For more information on Error 190 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

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Community Beginner ,
Sep 23, 2019 Sep 23, 2019

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Mine is giving the error 191, again means my computer does not meet ..., the Adobe creative cloud Desktop app itself needs the upgrade, not any of the apps. it appears that error happens in diffrent stage of updating every time it tries! Because of this problem the ACCD does not update my LR and PS!

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Adobe Employee ,
Sep 24, 2019 Sep 24, 2019

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Ashadpour, this public forum discussion is regarding Error Code 190. If you are experiencing a different error, then please start a new discussion or contact our support team directly at https://helpx.adobe.com/contact.html..

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Community Beginner ,
Sep 24, 2019 Sep 24, 2019

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Jeff, I am sorry, I have done both, I start a new discussion, no reply. I did contact the team and they send me to public forum!!!

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