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Creative Cloud not working

New Here ,
Nov 21, 2019

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I recently bought the student pack($20 a month) and I was able to download all the apps. I used it for a day than all of a suddent Im signed out. I signed in and it says I did not have the plan or any plan. I also didnt have access to any of the apps I downloaded. 

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Account management, Billing, CC FAQ, Creative Cloud, Installation

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Creative Cloud not working

New Here ,
Nov 21, 2019

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I recently bought the student pack($20 a month) and I was able to download all the apps. I used it for a day than all of a suddent Im signed out. I signed in and it says I did not have the plan or any plan. I also didnt have access to any of the apps I downloaded. 

Topics

Account management, Billing, CC FAQ, Creative Cloud, Installation

Views

106

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 22, 2019

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YoungRanger002, what type of Creative Cloud membership did you purchase?  I can confirm that the e-mail address you used to post to this public discussion forum does not have a Creative Cloud plan associated with it.  If you purchased a Creative Cloud for Education plan, then please contact your local Creative Cloud admin to determine what e-mail address to use and how to install the applications included with your purchase.

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New Here ,
Nov 22, 2019

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I am using a different email for the adobe account. How would I contact my local adobe administe?

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Adobe Community Professional ,
Nov 22, 2019

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Log-in to your Adobe account below with your paid plan ID (e-mail) and password.

https://account.adobe.com/plans

 

 

Nancy O'Shea, ACP
Alt-Web.com

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