Creative Cloud Payment Made / Not updated in Accounts

New Here ,
Nov 25, 2019 Nov 25, 2019

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Hi,

 

I initiated payment for Creative Cloud, the payment went through (I received SMS for my credit card transaction from bank for 114.45 AED), but my account doesn't show that. I didn't received any emails and my account is still in trial mode. Can someone from Adobe please check and help? I was not able to get any support from chat unfortunately 😞

 

Regards,

 

Ghazanfar

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New Here ,
Nov 25, 2019 Nov 25, 2019

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got a chance to chat with a support colleague, he said it would take some time and I would get a support ticket on my email, which I haven't yet. It seems like I am not receiving any emails either. Will appreciate if someone can help here

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