Creative Cloud Subscription Trouble

New Here ,
Oct 02, 2020 Oct 02, 2020

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Hi, I purchased the student discounted all access subscription to Adobe Creative Cloud which is suppose to give you acces to all of the apps, however when I sign in it only alllows me to access Adobe Xd and a small handfull of the other smaller apps while the bigger apps like Photoshop and Illustrator just say "start trial". It is really frustrating when you pay for something and your not gettig what you paid for and I can't complete my class without access to the apps. I am using my school email for my account on Adobe, but I purchased the subscription on my own through Adobe's website. My question is how do I gain access to all of the apps? I definitely paid for the right subscription that gives you all of the apps and I even got the confirmation email that says "all apps" on the subscription. Any help would be greatly apperciated. 

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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Most Valuable Participant ,
Oct 02, 2020 Oct 02, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Thank you for your help and response! I figured it out, I was signing in with the "business/school" option to log in instead of "personal". Its like they are 2 different accounts which is very strange to me, but I am glad its working now. Thank you again!

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