Creative Cloud

New Here ,
Dec 01, 2019 Dec 01, 2019

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  1. Hi I have purchased adobe premiere pro a while ago and of course that cost around $33 after tax but why am I being charged another 30 dollars for adobe Pr Creative Cloud, is it another charge just to have adobe creative cloud? It does not pop up in my payments for my account but pops up in my bill?
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Billing, Creative Cloud

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Adobe Community Professional ,
Dec 01, 2019 Dec 01, 2019

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This is a public forum, not the link to Adobe support. Users here can't help with account or billing issues. 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

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Adobe Community Professional ,
Dec 01, 2019 Dec 01, 2019

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Premier Pro costs $33 per month.  It is not a one time charge unless you prepaid annually.   You are charged every month until you cancel.

 

Log-in to your Adobe account below to ensure your order is what you think it is.

https://account.adobe.com/plans

 

If you still need help, scroll down to the Contact Adobe button.

At the chat box, type Billing Agent followed by Enter key.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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