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I've spent 6 hours trying to get my original business card, an additional and a third, and even a PayPal account to work. Every person I speak to can't help me. One of them has deactivated my business account, so no access to Creative Cloud at all. I've gone so far as to add a personal credit card which still ends up being an invalid card. Any idea what's going on?
I've called a sales rep which ended up hanging up on me, I waited for another person for a callback that took 42 (for real) minutes and I've chatted with someone. My banks have all said that they do not see any incoming transactions or payment requests from adobe. I have other cards that I can't add for whatever reason, too.
I use all of the cards and the PayPal account every day with other vendors.
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -or https://helpx.adobe.com/contact/phone.html . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730