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Credit Card Stopped Working

New Here ,
May 26, 2020

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"Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-585-0774."

 

I've spent 6 hours trying to get my original business card, an additional and a third, and even a PayPal account to work. Every person I speak to can't help me. One of them has deactivated my business account, so no access to Creative Cloud at all. I've gone so far as to add a personal credit card which still ends up being an invalid card. Any idea what's going on? 

 

I've called a sales rep which ended up hanging up on me, I waited for another person for a callback that took 42 (for real) minutes and I've chatted with someone. My banks have all said that they do not see any incoming transactions or payment requests from adobe. I have other cards that I can't add for whatever reason, too.

 

I use all of the cards and the PayPal account every day with other vendors. 

 

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Credit Card Stopped Working

New Here ,
May 26, 2020

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"Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-585-0774."

 

I've spent 6 hours trying to get my original business card, an additional and a third, and even a PayPal account to work. Every person I speak to can't help me. One of them has deactivated my business account, so no access to Creative Cloud at all. I've gone so far as to add a personal credit card which still ends up being an invalid card. Any idea what's going on? 

 

I've called a sales rep which ended up hanging up on me, I waited for another person for a callback that took 42 (for real) minutes and I've chatted with someone. My banks have all said that they do not see any incoming transactions or payment requests from adobe. I have other cards that I can't add for whatever reason, too.

 

I use all of the cards and the PayPal account every day with other vendors. 

 

Topics

Billing

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199

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Most Valuable Participant ,
May 26, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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