Cuenta Adobe

Community Beginner ,
Feb 22, 2021 Feb 22, 2021

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Hola

 

En septiembre del año pasado compre una key de Adobe por 1 año en Eneba.com.

Ahora mi subcripción a sido eliminada de la nada antes de cumplir un año. 

Necesito una respuesta de porque fue eliminada.

 

Tambien tengo un problema al momento de querer entrar al chat y no se como solucinarlo.

dejo imagen para que vean el error.

 

Espero me puedan ayudar.

Gracias

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Account management, Billing

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correct answers 2 Correct Answers

Most Valuable Participant , Feb 22, 2021 Feb 22, 2021
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dot...

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Adobe Community Professional , Feb 28, 2021 Feb 28, 2021
There have been numerous posts lately about people who have had their subscriptions cancelled before the year is up. In many cases, this has been because it turned out that they bought a redemption code from a non-authorized reseller, meaning it has been pirated in some way, and that Adobe discovered this during one of its periodic audits. You can check here to see if Eneba is an authorized reseller: https://adobedealreg.secure.force.com/PartnerSearch? If they aren't, contact Adobe's Piracy ...

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Most Valuable Participant ,
Feb 22, 2021 Feb 22, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Feb 27, 2021 Feb 27, 2021

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Muchas gracias por tu respuesta 🙂

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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There have been numerous posts lately about people who have had their subscriptions cancelled before the year is up. In many cases, this has been because it turned out that they bought a redemption code from a non-authorized reseller, meaning it has been pirated in some way, and that Adobe discovered this during one of its periodic audits.

 

You can check here to see if Eneba is an authorized reseller: https://adobedealreg.secure.force.com/PartnerSearch?

 

If they aren't, contact Adobe's Piracy prevention team here: https://www.adobe.com/trust/fraud-prevention.html

 

In some cases, I believe Adobe will provide discounts for a new subscription to victims of fraud. Good luck.

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Community Beginner ,
Feb 28, 2021 Feb 28, 2021

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Muchas gracias!!!

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