déjà un compte

New Here ,
Oct 04, 2020 Oct 04, 2020

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Je vien de créé un compte et lorsque j'ai voulu mettre mon pseudo, un message d'erreure est appauru disant qu'il était déjà pris. Je voudrais donc savoir comment massurer que je n'avait pas déjà un compte.

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correct answers 1 Correct Answer

Most Valuable Participant , Oct 04, 2020 Oct 04, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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LEGEND ,
Oct 04, 2020 Oct 04, 2020

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I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Most Valuable Participant ,
Oct 04, 2020 Oct 04, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Oct 04, 2020 Oct 04, 2020

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I'm using a robot translator.  If I understand the translation correctly, the screen name you selected is already taken by somebody else. Please choose a different screen name.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 05, 2020 Oct 05, 2020

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Yes that what happed. (my english is not very good but I think that is better than us a robot translator.

What I want to know is whether I will have already made an Adobe account or not.

Finally, I use the ReversoContext website to translate my response.

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Adobe Community Professional ,
Oct 05, 2020 Oct 05, 2020

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With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your Adobe ID and Password. 
https://account.adobe.com/plans

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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