deactivating an old serial number

New Here ,
Oct 31, 2020

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I have an old CS5 serial number linked to my CC account. The software is old and I no longer use CS5. How can I remove this serial number from my active Creative Cloud Adobe account. 

 

The serial number is in my product history? and I want to deactivate it and remove it from my account.

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1 Correct Answer

Most Valuable Participant , Nov 01, 2020
John T Smith Most Valuable Participant , Nov 01, 2020
Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html-you may NOT sell or transfer an Education serial number

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LEGEND ,
Oct 31, 2020

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Why exactly do you want to do this?

What does it matter if it shows up in your Purchases section of your Adobe ID account?

There is no logical reason to bother doing this, IMHO, and AFAIK it can't be done except in one instance. If you Transfer that license, Serial Number, to someone else.

Is that what you are planing on doing? Selling CS5?

 

 

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finkdaz AUTHOR
New Here ,
Nov 01, 2020

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Yep that's exactly what I want to do, clear my old software and sell the licences (if anyone would have it).


I'll look into the transfer license route, thanks. 

 

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LEGEND ,
Nov 01, 2020

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AFAIK to transfer the license, serial number, you actually have to have the name of the person it will be transferred To.

 

And it can only be transferred Once.

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LEGEND ,
Oct 31, 2020

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I moved your post to a better forum, Account, Payment & Plan.

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Most Valuable Participant ,
Nov 01, 2020

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Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number

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Adobe Community Professional ,
Nov 02, 2020

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You're selling a pig-in-a-poke.  Inform the prospective buyer that CS5 is discontinued, unsupported and will never be updated for modern operating systems.  Depending on the platform and user's OS, it might work or it might not.   Legacy Mac software is especially problematic whereas Win software will probably work on Win10.

 

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Beware of fake Adobe reps who may contact you privately.  It's a scam, run away!
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3 Easy Ways to Identify Genuine Adobe Staff

https://tinyurl.com/10791730

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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