Dear Sir/Madam as you will see i have cancelled my subscription and this was because i made a mistake and forgot to cancel my free trial and started getting charged. if you look at my account you will see that i have not used it sine the free trial. i was converting a document for a friend who was claiming benefits for a disabled child. i have since made several payments and would like you to consider waiving the charge of £60 you will charge me for cancelling this subscription as it is quite clear that i have not used it and have no need for it as i am a delivery driver who was doing a favour for a friend.
You cannot contact Adobe by email unless they give you a special address. You must use Chat, and see if Adobe representatives are prepared to make a special exception for your circumstances. Good luck! (This is not Adobe Customer service, just other customers).
This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long