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Did not understand contract, now want to cancel without penalty

New Here ,
Nov 28, 2019

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Hello,
My name is Marc and I am a student of Graphic Design in Spain, I have a problem and I would like to solve it but I don't know how.
A month ago I made an annual adobe subscription by mistake thinking that this is monthly,
I tried to cancel this subscription today but it asks me for a payment of 88 euros.
I would like to know if there is any way to cancel this subscription without paying,
since the programs do not work properly for me and I am paying for nothing. Thank you very much,
I wait for an answer

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Billing

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Did not understand contract, now want to cancel without penalty

New Here ,
Nov 28, 2019

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Hello,
My name is Marc and I am a student of Graphic Design in Spain, I have a problem and I would like to solve it but I don't know how.
A month ago I made an annual adobe subscription by mistake thinking that this is monthly,
I tried to cancel this subscription today but it asks me for a payment of 88 euros.
I would like to know if there is any way to cancel this subscription without paying,
since the programs do not work properly for me and I am paying for nothing. Thank you very much,
I wait for an answer

Topics

Billing

Views

49

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 28, 2019

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Hello jhon,
My name is Marc and I am a student of Graphic Design in Spain, I have a problem and I would like to solve it but I don't know how.
A month ago I made an annual adobe subscription by mistake thinking that this is monthly,
I tried to cancel this subscription today but it asks me for a payment of 88 euros.
I would like to know if there is any way to cancel this subscription without paying,
since the programs do not work properly for me and I am paying for nothing. Thank you very much,
I wait for an answer

 

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Adobe Community Professional ,
Dec 16, 2019

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Marc, good evening.
You must pay a cancellation fee.
If you make a contract by mistake or do not work as expected, you will receive a full refund within 14 days of your first order, but you will be charged a cancellation fee for subsequent cancellations. This is unavoidable because the contract is agreed upon at the time of contract.

Condiciones de suscripción y cancelación de Adobe

Similarly, there was a post about the cancellation of the student plan.

https://community.adobe.com/t5/get-started/adobe-student-discount/m-p/10803771


TkfY(ACP),JAPAN

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