Dificuldade ao cancelar plano

New Here ,
Dec 16, 2019 Dec 16, 2019

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Quero terminar a minha associação com a Adobe e para tal preciso de cancelar o meu plano atual, o que não parece ser possivel com o aparecimento desta mensagem:

"Não foi possível cancelar o plano
No momento, não é possível executar esta ação na conta da Adobe. Para obter mais informações, entre em contato com Suporte ao cliente."
 
Os pagamentos estão atualizados, não entendo qual possa ser o problema. 
TOPICS
Account management, Creative Cloud

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Adobe Community Professional ,
Dec 16, 2019 Dec 16, 2019

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This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact/support.html 

 

 

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New Here ,
Dec 16, 2019 Dec 16, 2019

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Thank you Axel_Matt

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Adobe Community Professional ,
Dec 16, 2019 Dec 16, 2019

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When you're in the Chat window, try typing 'Agent'. That's supposed to connect you directly to a live person. If they can't help you, tell them you want a manager or supervisor.

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