Directly contacting Adobe support (Ger/At) currently not possible?!?! (regarding a billing issue)

New Here ,
Nov 13, 2020 Nov 13, 2020

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Hello guys, I hope this is the right section for my concern.

 

I'm experiencing trouble to get into direct touch with Adobe staff. When I go on the drop-down menu under 'support' and click on 'contact' literally nothing happens. Same applies for the Help Center: When I choose my topic of concern, scroll to the very bottom and click on 'get in touch with adobe' it miraculously just redirects me to the beginning of the same page.

 

My issue is that since this month, my plan isn't taking the students' discount into account anymore, whilst I am in fact still enrolled. I would like to readjust that and get a refund for this month's extra billing. I guess I need to speak to staff directly for that?  

 

Does anyone have a contact or link, either to the german speaking departments, or a general english one? It would be very much appreciated. Thanks heaps in advance and kind regards

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 13, 2020 Nov 13, 2020
Hello @RaphaelSch,Sorry to hear that you are facing trouble. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-...

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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Hello @RaphaelSch,
Sorry to hear that you are facing trouble. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Dear Manan,

 

it seems that cookies and blockers have been causing the trouble. Problem now solved! The topic can be closed. 

 

Thank you! 

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