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Disabled accont

New Here ,
Jan 13, 2020

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One of our customers has forgot to pay the bill for Adobe products.

They would like to pay the bill.

The main problem is that they cannot login to the Adobe site since the account has been disabled.

 

The customer has tried to phone the support, but never got contact with any person at Adobe.

I have tried to phone Adobe my self, but after 12 minutes in the telephone queue I got disconnected.

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Account management, Billing

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Disabled accont

New Here ,
Jan 13, 2020

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One of our customers has forgot to pay the bill for Adobe products.

They would like to pay the bill.

The main problem is that they cannot login to the Adobe site since the account has been disabled.

 

The customer has tried to phone the support, but never got contact with any person at Adobe.

I have tried to phone Adobe my self, but after 12 minutes in the telephone queue I got disconnected.

Topics

Account management, Billing

Views

63

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jan 13, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Jan 13, 2020

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If the old account is disabled, that's the end of it.  Tell your client to create a new Adobe account. 

 

Nancy O'Shea, ACP
Alt-Web.com

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