Do I get charged for an account that it hasnt been activated?

New Here ,
Oct 13, 2020

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Hello everyone! I tried to use Help Center but I only got automated responses.

I am new and I am not familiar yet with the tool. 

I used an incorrect email to create an account and I used my credit card. An email was sent to this email which I don't know if it's being used by someone. Could you please help me with the following questions?

 

1) Will I be charged for an account that it is not activated?

2) Can I cancel it even though I don't have access to this email to activate it and then cancel the plan?

Thanks

 

 

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Activation, New user

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1 Correct Answer

Most Valuable Participant , Oct 13, 2020
John T Smith Most Valuable Participant , Oct 13, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Most Valuable Participant ,
Oct 13, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Most Valuable Participant ,
Oct 14, 2020

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Yes, expect to be charged from the day you took at the plan, for the whole year, and later years if you do not cancel.

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Adobe Community Professional ,
Oct 14, 2020

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You have 14 days in which to cancel without penalty.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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