Does Adobe recontract your subscription every year?

New Here ,
Feb 19, 2020 Feb 19, 2020

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Hi, I've had a Premiere Pro Plan since November 2018 but when I tried to cancel it today it told me I had to pay £70, is this correct?

 

I was under the impression I agreed to a years contract and after this I would just continue paying my bill until I decided to cancel.

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Account management, Billing

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 19, 2020 Feb 19, 2020
If what you had was a one-year subscription, then it automatically rolls over into a new one-year subscription unless you change the plan you're using.   You can try talking to customer service. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Click the following to contact Adobe customer support staff for help: https://helpx.adobe.com/contact/support.html...

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Adobe Community Professional ,
Feb 19, 2020 Feb 19, 2020

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If what you had was a one-year subscription, then it automatically rolls over into a new one-year subscription unless you change the plan you're using.

 

You can try talking to customer service. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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New Here ,
Feb 19, 2020 Feb 19, 2020

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Thank you 🙂

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