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Does anyone know how I can contact Adobe to change the billing frequency from monthly to annual for

New Here ,
Dec 21, 2019

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I can't seem to find a way to do this from my account, and there doesn't appear to be a way of contacting billing.

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Does anyone know how I can contact Adobe to change the billing frequency from monthly to annual for

New Here ,
Dec 21, 2019

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I can't seem to find a way to do this from my account, and there doesn't appear to be a way of contacting billing.

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Most Valuable Participant ,
Dec 21, 2019

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Adobe Community Professional ,
Dec 21, 2019

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philh7091657, Hello.
For Billing, please contact support as per John T Smith's reply.


TkfY(ACP),JAPAN

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Adobe Community Professional ,
Dec 21, 2019

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Log-in to your account and click on Manage Plans.

https://account.adobe.com/plans

You have to cancel your old month-to-month plan before you can subscribe to a new annual plan. 

If you still need help, scroll down to the Contact Adobe button on the same page.

 

image.png

 

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Jul 20, 2020

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Hi,

I also have this problem and wish to change my billing frequency to annual.  When I go to cancel my current monthly subscription it says it will charge me $49 as a cancellation fee!  I am in Australia, is there an email address for Adoble accounts so I can get this changed?  All I can find for help is a virtual assistant or a US phone number.

Many thanks

Jill

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Adobe Employee ,
Jul 21, 2020

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Jill and Philh7091657 please follow the links offered by John and Nancy.  You are currently posting in a public discussion forum.  

 

For any type of billing concerns please begin a chat session at https://helpx.adobe.com/contact.html.  Chat is available in English 24 hours a day, for billing concerns, so if you are unable to establish a chat session use a different computer, smartphone, or tablet to begin the interaction.

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