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Double Billiing Issue

New Here ,
May 02, 2020

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Double Billing Issue

 

I took out an Adobe Send for Signature monthly subscription in May 2017 which has run continuously

 

In 2019 I upgraded to Acrobat Pro and have an annual subscription for this

 

I have no way of cancelling the Sign for Signature. Both accounts are on the same e-mail address, but my order history only shows the annual sub now.

 

I cannot link the accounts, or do anything to cancel the original sub.

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Billing

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Double Billiing Issue

New Here ,
May 02, 2020

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Double Billing Issue

 

I took out an Adobe Send for Signature monthly subscription in May 2017 which has run continuously

 

In 2019 I upgraded to Acrobat Pro and have an annual subscription for this

 

I have no way of cancelling the Sign for Signature. Both accounts are on the same e-mail address, but my order history only shows the annual sub now.

 

I cannot link the accounts, or do anything to cancel the original sub.

Topics

Billing

Views

109

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 02, 2020

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Unfortunately, this is a user to user forum and we can't help with account issues.

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Most Valuable Participant ,
May 02, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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