Double charge on account

New Here ,
Mar 30, 2021 Mar 30, 2021

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Hello! 

I've been charged twice as much for my payment plan over the last year (maybe more). The Adobe invoice lists one fee. My payment account has tracked TWO fees for one subscription. I want a refund for the months taht you've been over-charging me. I have the Paypal invoices to prove the mistake. How do we solve this issue?

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Account management, Billing

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Most Valuable Participant ,
Mar 30, 2021 Mar 30, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 30, 2021 Mar 30, 2021

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I didn't notice the popup blocker, oops. Thank you!!

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