Duplicate charge

New Here ,
Dec 03, 2020

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Hi, I am being billed twice every month for the last year, once every 22 of the month and another every 24 of the month for the same amount $52.99, I just realise this. I looked around for a while and I cant find any other way to communicate. I would love to know if someone here could point me in the right direction, how can I stop this from happen again this month and how to get a refund for the duplicate amount charged. 

 

Thanks in advance for your help. 

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Account management, Billing

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Most Valuable Participant ,
Dec 03, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 05, 2020

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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