Hi, I am being billed twice every month for the last year, once every 22 of the month and another every 24 of the month for the same amount $52.99, I just realise this. I looked around for a while and I cant find any other way to communicate. I would love to know if someone here could point me in the right direction, how can I stop this from happen again this month and how to get a refund for the duplicate amount charged.
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans 2. Scroll down to Contact Adobe on the same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://helpx.adobe.com/contact/phone.html