Education Discount Scam by Adobe

Community Beginner ,
Nov 27, 2019 Nov 27, 2019

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Beware!  Adobe has very predatory tactics where they get you to sign up with an education discount, then somehow magically it increases to regular price.  If you are busy like me, it may be months before you discover it and the scam artists are counting on just that.  Of course there is a scripted response when you try to get resolution: there is none.  I love Adobe products and hate the company now and will not be doing business with them.  Looking for advice on where to report this fraudulant practice?  

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Account management, Activation, Billing, CC FAQ, Cloud storage web assets, Creative Cloud, Installation, New user

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Community Beginner ,
Nov 27, 2019 Nov 27, 2019

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Of course they first refer you to the fine print.  It's so easy to hide the scam in the fine print and then hide behind it.  That's how you avoid jail but it is NOT cool.  

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Community Beginner ,
Nov 27, 2019 Nov 27, 2019

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Too bad for them I sit on committees to select software for our system of universities.  Oops ...

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Most Valuable Participant ,
Nov 27, 2019 Nov 27, 2019

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When you buy an Education subscription, the terms you "click to agree" should be clear about the first/later years
-One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

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Adobe Community Professional ,
Nov 27, 2019 Nov 27, 2019

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That print is not particularly fine and it clearly says the $19.99/month price is only for the first year. Thereafter the education subscription rate is $29.99/month.  (ETA: and the regular education rate is discounted from the regular individual rate, too.)

 

image.png

 

Adobe is far from the only company that has a low introductory rate that increases after a year or that automatically subscribes you after a short trial period if you don't tell them not to. Smaller companies may just configure their programs to quit working if a registration number is not provided before the end of the trial period, but the bigger ones tend to automatically enroll you.     

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Community Beginner ,
Nov 27, 2019 Nov 27, 2019

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Just because many do it, doesn't make it right.  It's a scam that has become commonplace because people just take it and don't complain.  Very sad really.

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Community Beginner ,
Nov 27, 2019 Nov 27, 2019

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Do community professionals get incentives for speaking on behalf of Adobe corporate?

 

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Adobe Community Professional ,
Nov 27, 2019 Nov 27, 2019

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No.

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LEGEND ,
Nov 27, 2019 Nov 27, 2019

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The correct answer to that question is yes they do. I'm not going into what or how but all ACPs and MVPs are rewarded in ways.

But in your case the facts remain. The Print isn't that small and it was up to you to read it before you Signed UP. Also you did get a discount for the first year.

You got that going for you.

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Most Valuable Participant ,
Nov 27, 2019 Nov 27, 2019

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I don't work for Adobe or answer for them. Still... You sit on committees that select software for your system of Universities... is it their policy to buy software without reading the "small print"? No, we don't speak for Adobe, and they would probably rather we did not chip in when we see someone who has created their own problem but wants to blame Adobe.

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Community Beginner ,
Nov 28, 2019 Nov 28, 2019

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During our procurement process we evaluate responses to RFPs: how a company can address a particular need.  We usually also evaluate them based on their business practices, price, how they respond to issues, customer service, etc.  As part of the selection committee I can use my own research and experience in rating these companies and I do.  We often disqualify companies who try to hide facts or not as forthright as they should be.

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