education licence

New Here ,
May 06, 2020 May 06, 2020

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Hi, i bought the education license one year ago, 12 april 2019, fro 19.99 euros per month. It has renewed last month with the price 30.74 euros per month. I still want to use it, but would like to go back to the education price, because i m still studying. Is that possible? How can i confirm i m still studying? Thank you for any reply.

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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You will have to talk to customer support and provide them with proof that you are still a student.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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New Here ,
May 06, 2020 May 06, 2020

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thank you very much 🙂 i will follow those steps

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Most Valuable Participant ,
May 06, 2020 May 06, 2020

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Most Valuable Participant ,
May 06, 2020 May 06, 2020

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That is the normal education price, still half the full price. 

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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Students & Teachers get approx 60% off the 1st year and 40% off the 2nd year until you cancel.

These are the terms you agreed to.

https://www.adobe.com/offer-terms/edu_puf_promo.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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