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Enter an invalid ID

New Here ,
Apr 22, 2020

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Hi, I just logged in with Google ID and paid for Adobe student discount package, but I mistook Google ID and it's not mine. So I didn't get any information about the password you sent me to log in. My wrong ID is [Removed mail address] and my original ID is [Removed Mail address], but is there any way I can use Adobe while keeping what I paid with my original ID?  If not, I'd like to cancel my payment with my 'cjh9697@gmail.com' account and re-pay with my 'elf9697@gmail.com' account.

 

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Enter an invalid ID

New Here ,
Apr 22, 2020

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Hi, I just logged in with Google ID and paid for Adobe student discount package, but I mistook Google ID and it's not mine. So I didn't get any information about the password you sent me to log in. My wrong ID is [Removed mail address] and my original ID is [Removed Mail address], but is there any way I can use Adobe while keeping what I paid with my original ID?  If not, I'd like to cancel my payment with my 'cjh9697@gmail.com' account and re-pay with my 'elf9697@gmail.com' account.

 

[This community is a public web site and do not write any PRIVATE INFORMATION.]

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Account management

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63

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Adobe Community Professional ,
Apr 22, 2020

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Peru Bob LATEST
Adobe Community Professional ,
Apr 22, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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