Highlighted

Entrance to Adobe ID

New Here ,
Mar 03, 2020

Copy link to clipboard

Copied

I had a two-step identification in my account. My phone was lost on which it is possible to log into the system. I tried to change my phone number to a new one in the profile, but this also requires you to log in to the profile. I can’t get the code for the specified number, and I can’t disable the two-step verification either. Please tell me what to do, how to log in to my account?

 

 

Adobe ID — Яндекс.Браузер 2020-03-03 15.08.02.png

Topics

Account management, Activation, Creative Cloud

Views

38

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Entrance to Adobe ID

New Here ,
Mar 03, 2020

Copy link to clipboard

Copied

I had a two-step identification in my account. My phone was lost on which it is possible to log into the system. I tried to change my phone number to a new one in the profile, but this also requires you to log in to the profile. I can’t get the code for the specified number, and I can’t disable the two-step verification either. Please tell me what to do, how to log in to my account?

 

 

Adobe ID — Яндекс.Браузер 2020-03-03 15.08.02.png

Topics

Account management, Activation, Creative Cloud

Views

39

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Mar 03, 2020

Copy link to clipboard

Copied

There should be an option on one of the Login screens to Change the way you get the code needed to log in.

Like this.

 

2020-02-06 08_49_04-Learn how to use two-step verification for increased security of your Adobe acco.png

 

Select that option and have the code sent to your Adobe ID Email Address.

 

Other than that you will need to contact Adobe in your part of the world directly. Probably through the Chat System.

 

https://helpx.adobe.com/contact.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...