Error on Log-in

New Here ,
Jan 29, 2021 Jan 29, 2021

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Why after i log-in, its keep saying "Your Photoshop CC trial has ended"? Even if i had already a paid subscription. Needed help here. Thanks

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Adobe Community Professional ,
Jan 29, 2021 Jan 29, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if it shows you have the expected subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if it shows no subscription and your credit card shows a charge has been approved, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Most Valuable Participant ,
Jan 29, 2021 Jan 29, 2021

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