Error on purchasing photoshop

New Here ,
Aug 23, 2020 Aug 23, 2020

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Hello 

 

I have a problem trying to purchase photoshop and this message appears to me “There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call +44 203 0277 764.” 

 

What should I do ? I tried different accounts but didn’t work. I am waiting for your response, thank you 🙏🏻

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Problem or error

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Guest
Aug 23, 2020 Aug 23, 2020

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Moving to the Account, Payment, & Plan forum from Photoshop

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Most Valuable Participant ,
Aug 23, 2020 Aug 23, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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