Errro no pagamento

New Here ,
Dec 29, 2020

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O meu plano foi pago,porém meu aplicativo e minhas ações estão bloqueadas,e está pedindo pra atualizar o pagamento novamente,ja tentei varios cartões de crédito porém está dando erro em todos,preciso editar minhas fotos,e o aplicativo segue pedindo pra atualizar a assinatura mesmo ja tento pago!

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Problem or error

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Adobe Community Professional ,
Dec 29, 2020

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I've moved this post to the account, payment & plan community, where hopefully someone can assist you.

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Most Valuable Participant ,
Dec 29, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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greule LATEST
Adobe Employee ,
Jan 04, 2021

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I can see a valid subscripion applied to the Adobe-id which you use for this forum. Hope this helps - Guido/ Lr Mobile QE

 

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Eu posso ver uma assinatura válida aplicada ao Adobe-id que você usa para este fórum. Espero que ajude - Guido / Lr Mobile QE

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