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Adobe are currently offering 2 months free subscription to assist people during the COVID-19 pandemic.
Basically you "threaten" to cancel your account and, part way through the process it offers the two months free subscription. Personally I think this is probably a permanent offer, designed to dissuade customers from cancelling, and nothing to do with COVID-19 (which would be sad if Adobe were indeed "passing it off" as a humanitarian gesture in this time of crisis for so many people).
Anyway, I did this and it worked for me as well but I was mortified to see that if I did actually go ahead and cancel I would be charged around $450 "early cancellation fee"! WTF I've been paying between $85 and $115 since Nov 2015 (I'm in Australia where prices are higher due to exchange rate, plus I subscribe to AdobeStock). I would have thought after all this time I could cancel any time I want with no penalty. What a rort!
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Davidg2020, I am sorry but there is a cancellation fee in effect for any annual membership. You can find more information about the cancellation process at http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.
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Davidg2020, This link does not tell you anything amount the amount of the early cancellation penalty. What is it based on? Does it change if I do not cancel now .......What will the penalty be next month? Chat is not available to answer any questions in this regards. Thank you
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CynthiaZ, the answers to your questions depends on several different factors. Please work directly with our chat support team at https://helpx.adobe.com/contact.html so that the answers to your specific questions can be provided. Wait time may be longer than usual due to the current pandemic.