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Forgot to cancel ALL APPS trial

New Here ,
Jun 07, 2020

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I have an active photography subscription which i like to use.. But i thought i would try the free 7 day trial for all the apps, to see what it's about. I forgot to cancel the trial after 7 days, and now it's trying to charge my account all the time. I really don't want the ALL APPS subscription, as i have sufficient use with the photography plan. How do i stop this annoying constant charging for ALL APPS? Isn't it time for a better system regarding this? Adobe has the most annoying subscription system EVER! Nearly impossible to cancel something. Please stop the ALL APPS trial. Thank you!

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

 

>forgot to cancel the trial after 7 days

You signed a contract by agreeing to the terms, so now you will have to pay the fee to cancel before the end of the contract

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Billing, Creative Cloud

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Forgot to cancel ALL APPS trial

New Here ,
Jun 07, 2020

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I have an active photography subscription which i like to use.. But i thought i would try the free 7 day trial for all the apps, to see what it's about. I forgot to cancel the trial after 7 days, and now it's trying to charge my account all the time. I really don't want the ALL APPS subscription, as i have sufficient use with the photography plan. How do i stop this annoying constant charging for ALL APPS? Isn't it time for a better system regarding this? Adobe has the most annoying subscription system EVER! Nearly impossible to cancel something. Please stop the ALL APPS trial. Thank you!

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

 

>forgot to cancel the trial after 7 days

You signed a contract by agreeing to the terms, so now you will have to pay the fee to cancel before the end of the contract

Topics

Billing, Creative Cloud

Views

216

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jun 07, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

 

>forgot to cancel the trial after 7 days

You signed a contract by agreeing to the terms, so now you will have to pay the fee to cancel before the end of the contract

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New Here ,
Jun 14, 2020

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Cancelled.

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