Fraudulent Adobe charges continues! Very dissapointed

New Here ,
Jun 18, 2020 Jun 18, 2020

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Dear team!

I am very dissapointed of the behaviour of Adobe.

I wanted to test Adobe Pro Reader for several days in order to decide if I use it.

I found out within a day, that I wont use it and that I won´t to have it, therefore I cancelled the program so you wont charge me for it. It was right during the second day of my trial!

However, I found out that you charge me according your annual plan, a monthly a fee anyway, on the product, which I didnt order and which I, once more, cancelled within the trial period you propose to your customers!!! I was aware of it, so I went thru your system and cancelled the trial program.

Please, how do you want to solve it? You propose me to pay more than 60 dollar to be able to cancel the annual plan before the termination of the annual plan, which I find really ridiculous from you.

It is very unbelivable how you behave to your customers!

Please. let me know, how you can handle the situation. According to the other community posts, which were locked for new posts, from your side, I am not the first one, whic experience such a fraudulent charges from you.

I still believe that its is your system, and that it is not done purposly from Adobe, or?

I really think you have good products but I also know, that you should change this otherwise you loose your credit and you loose your reputation! I hope that your action wont be that you just block the post and will not react.

Thank you for your reaction!
Iva 

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Adobe Community Professional ,
Jun 18, 2020 Jun 18, 2020

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For refund rules, refer the following link
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If this does not help clarify the situation then contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jun 18, 2020 Jun 18, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. When you do talk to customer support, be certain to reference the correct program name, which is Adobe Acrobat DC Pro. (Acrobat Reader is free.)

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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