My school (UF) set up the free adobe creative cloud system in response to the COVID-19 situation. I was able to login through my school account, install and use Indesign yesterday with no problems. Today I installed Premiere to work on a video project, but when I open the app I am only given the option to start a 7 day trial or exit. I need this app for the remainder of the semester not just 7 days. I'm pretty sure the issue is not through my school since the free apps were working yesterday. The only thing that has changed is I downloaded a template for Premiere for one of my classes, but I dont think that would effect it. I tried contacting customer care as well but I've been on hold for a while. Any help is appreciated
Account management, Activation, Creative Cloud, New user
Please log-in to your account below to confirm your plan is active and what you think it is. https://account.adobe.com/plans If you still need help, scroll down to Support on the same page and click on Contact Adobe.
Sign-out/sign-in to Creative Cloud
1. Open CC Desktop App. 2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar (top right image). 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media