Free creative cloud switched to 7 day trial

New Here ,
Mar 28, 2020 Mar 28, 2020

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My school (UF) set up the free adobe creative cloud system in response to the COVID-19 situation. I was able to login through my school account, install and use Indesign yesterday with no problems. Today I installed Premiere to work on a video project, but when I open the app I am only given the option to start a 7 day trial or exit. I need this app for the remainder of the semester not just 7 days. I'm pretty sure the issue is not through my school since the free apps were working yesterday. The only thing that has changed is I downloaded a template for Premiere for one of my classes, but I dont think that would effect it. I tried contacting customer care as well but I've been on hold for a while. Any help is appreciated

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Account management, Activation, Creative Cloud, New user

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Most Valuable Participant ,
Mar 28, 2020 Mar 28, 2020

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New Here ,
Mar 28, 2020 Mar 28, 2020

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I have the same problem. In every application I get asked if i want to test the 7 day free trial. 

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Adobe Community Professional ,
Mar 28, 2020 Mar 28, 2020

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Please log-in to your account below to confirm your plan is active and what you think it is.
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

Sign-out/sign-in to Creative Cloud

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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