Free creative cloud switched to 7 day trial

[riley529]

My school (UF) set up the free adobe creative cloud system in response to the COVID-19 situation. I was able to login through my school account, install and use Indesign yesterday with no problems. Today I installed Premiere to work on a video project, but when I open the app I am only given the option to start a 7 day trial or exit. I need this app for the remainder of the semester not just 7 days. I'm pretty sure the issue is not through my school since the free apps were working yesterday. The only thing that has changed is I downloaded a template for Premiere for one of my classes, but I dont think that would effect it. I tried contacting customer care as well but I've been on hold for a while. Any help is appreciated

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

If that doesn't help, you will have to go through your school since this is a special program that is only for schools

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

[JulianOBisch]

I have the same problem. In every application I get asked if i want to test the 7 day free trial. 

[Nancy OShea]

Please log-in to your account below to confirm your plan is active and what you think it is.
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

Sign-out/sign-in to Creative Cloud

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.