Free trial didn't cancel now being charged, no answer from customer services.

New Here ,
Jan 15, 2021

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I cancelled my free trial during the 7 days, but the cancellation did not take place and I wasn't notified.  Adobe subsequently began charging me £15 per month, which I have now noticed on my bank statement.  They are attempting to charge a cancellation fee when I try to cancel, and their customer service lines do not connect.

 

I would like to know either:  how to speak to a customer service agent regarding this, and/or how to raise a complaint regarding the failure to cancel and poor contact options.

 

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Account management, Billing

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ian5E37 AUTHOR LATEST
New Here ,
Jan 15, 2021

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Update - was able to speak to an advisor using the online chat and resolved the issue.  No refund of previous months paid, but cancellation fee was waived, which I took as a reasonable compromise.

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