free trial

[marishka9621]

hello! i just bought all creative cloud, expecting there would be free 7 dyas trial before i actually pay, so i can actually see what apps i need the most. But i was charged full price asap, no free trial. didnt buy it before

why did it happen?

[LinSims · Accepted solution]

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

[Nancy OShea · Accepted solution]

Only 1 trial allowed per customer computer.  If this is a new subscription, you may cancel within 14 days of purchase and receive a full refund.

https://www.adobe.com/legal/subscription-terms.html

[coach.deborahz]

But if your tricked int taking a free trial, like I have been, the public should know about it.  I've tried everyway I know to connect with Adobe but the emails they send bounce back as do not reply.  When you go on chat and type cancel free trial, no one gets back to you.  

[Nancy OShea]

Nobody conducts business by e-mail because it's not secure.

Please log-in to your account below with a web device that accept cookies and does not have script blockers.  Click Manage Plans > Cancel
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe. 

Account portal page

Click the chatbot icon

Chatbot icon

At the chat box, type Agent followed by enter key and wait for a human.

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NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal. Please be patient.

[Nancy OShea]

Also, you really should change your forum screen name. 

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!