Get charged for trial

[Thomas0619]

Why did I get charged for a free trial for photoshop? How do I get refund?

[AxelMatt]

Please take look here: https://community.adobe.com/t5/photoshop/charged-for-free-trial/td-p/10873420?page=1

[Braelen · Accepted solution]

More than likely the trail date ended before you cancelled the subscription. It's a usual SOP for subscription based software.

If this was before the subscription ended, then you've got me beat.

Hope this helps.

[techmahindra276566896gir]

I notice a feduction on my back due to Free Trial...my email is [Mod: mail address removed]

[Moderator]

[personal information removed per policy - 

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati...

[This is a public forum, not Adobe support, please do not post personal information]

[AxelMatt]

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Adobe's employees don't read the comments here regularly.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

See also here: https://community.adobe.com/t5/photoshop/charged-for-free-trial/td-p/10873420?page=1

[kglad]

@techmahindra276566896gir 

your post is unclear, but if it's the same as the thread title, contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Rashmi27002770wxve]

Hi there,

Thank you for writing to us.

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Please log in to the Adobe account and you should be able to see all the active plans if you have any.

https://account.adobe.com/

As mentioned above feel free to contact the Adobe Support team to get help regarding refund related issues.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[techmahindra276566896gir]

Hi I have been trying to Cancel until the till they alreadu charge me since I was nit able to cancel due to:

Not seeing the Calcel button.

Not seeing any in my acct.

Until now I can see anything for the primium they charge me for.  IT SAYS No Purchase , No orders No Plas...nothing in subscription. No invoice... HOW can it cancel.  Had a chat with them but they ate not going to refund. hope sonebody can help

[kglad]

you have to convince adobe support, not other users in this forum.

if you cannot, you should consider swapping to a less costly plan like the photography plan.  you can avoid the cancellation fee on more costly plans that way.