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Getting repeatedly charged for an account I don't have anymore

New Here ,
Sep 03, 2020

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I had a student account many months ago. I graduate, cancelled it, yet have been repeatedly getting chargest $19.99 every month despite the fact it shows that I have a free account now that it's been cancelled. free.png

 

I cannot get into contact with Adobe Help since they say "go through your organization." My old university however has nothing to do with the billing and cannot help me in the slightest. This is now about five months of paying for an account that I not only cannot cancel but cannot even access. I am beyond fed up, especially during a itme where that money would make a world of difference.

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Getting repeatedly charged for an account I don't have anymore

New Here ,
Sep 03, 2020

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I had a student account many months ago. I graduate, cancelled it, yet have been repeatedly getting chargest $19.99 every month despite the fact it shows that I have a free account now that it's been cancelled. free.png

 

I cannot get into contact with Adobe Help since they say "go through your organization." My old university however has nothing to do with the billing and cannot help me in the slightest. This is now about five months of paying for an account that I not only cannot cancel but cannot even access. I am beyond fed up, especially during a itme where that money would make a world of difference.

Topics

Billing

Views

26

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 03, 2020

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How and from where did you Cancel your subscription?

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

 

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