Getting unwanted upgrade notifications for Acrobat- not in my Photo plan

Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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Hi!

My creative cloud update notifications include Acrobat. But acrobat is not included in the Photographer plan. Why am I getting update notifications for Acrobat? and how do I stop it? It is as though Adobe is trying to get me to sign up inadverteently.

Thanks!

marc

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correct answers 1 Correct Answer

Most Valuable Participant , Mar 13, 2021 Mar 13, 2021
All I can say is that other users in a public forum don't have access to your account https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852Be sure to remain signed in with your Adobe ID before accessing the link below-make sure that your browser does NOT block ads, scripts, or pop-ups-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click t...

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Most Valuable Participant ,
Mar 13, 2021 Mar 13, 2021

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All I can say is that other users in a public forum don't have access to your account

https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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