Ghost Facture

New Here ,
Jan 06, 2021

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Adobe got me a ghost facture so, I pay 15,60 euros evry mouth but for two mounth adobe got me two facture with a price like 41 euros so I dont't kown maybe it is an error but if there is anyone who is a member of Adobe's staff please contact me on my email so you can find this,my Name is Antonio and I'm italian and I will give more information in a private discussion because I have orders numbers. 

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Adobe Community Professional ,
Jan 06, 2021

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Adobe Community Professional ,
Jan 06, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Jan 06, 2021

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Hi @Atonio5E8C,

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your PAID id and password.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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