Grace Year on Education Price

New Here ,
Sep 17, 2020

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I have graduated from school and this page says I should receive a grace year on the education price: https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html

 

Recently I tried getting an education verification link to confirm with Adobe that I have followed a study and therefore have the right for an extended student discount.

I previously got my student discount through this service that the school I attended in The Netherlands used https://www.surfspot.nl, hence why I hadn’t done this earlier.

 

This required sending in a piece of evidence, so I send in my diploma. It is said to take around 72 hours at most for someone to verify it, but I still don’t have a response after far more time.

 

I’m kind of lost on what to do next and wonder if anyone here might know.

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Cloud storage web assets, Collaboration, File sync, Libraries

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1 Correct Answer

Adobe Community Professional , Sep 17, 2020
Nancy OShea Adobe Community Professional , Sep 17, 2020
This user-to-user forum cannot help you with that. Please Contact Adobe support. Log-in to your account below.https://account.adobe.com/plans Scroll down to Contact Adobe button on the same page. Click the Chat Icon Type AGENT followed by Enter key and wait for a human.  

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Adobe Community Professional ,
Sep 17, 2020

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This user-to-user forum cannot help you with that.

Please Contact Adobe support.

  1. Log-in to your account below.
    https://account.adobe.com/plans
  2. Scroll down to Contact Adobe button on the same page.
  3. Click the Chat Icon
    CC-chatbot-icon.jpg
  4. Type AGENT followed by Enter key and wait for a human.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Yari0101 AUTHOR LATEST
New Here ,
Sep 20, 2020

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Thanks for pointing this out, Nancy!

I didn't realise it had to be done from the account page, and thus decided to give this forum a try.

 

 

 

 

 

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