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Have a problem when i need to paid Annual Plan

New Here ,
Jan 26, 2020

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Hello, I have a little problem when I want to pay for the Photography annual subscription plan, but I have a problem with the words

 

"Incorrect billing info

 

 

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone "

 

 

I have changed credit / debit cards many times but the results I get are still same,, I hope you can help me

 

Cheers

Thank you

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Billing, New user

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Have a problem when i need to paid Annual Plan

New Here ,
Jan 26, 2020

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Hello, I have a little problem when I want to pay for the Photography annual subscription plan, but I have a problem with the words

 

"Incorrect billing info

 

 

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone "

 

 

I have changed credit / debit cards many times but the results I get are still same,, I hope you can help me

 

Cheers

Thank you

Topics

Billing, New user

Views

66

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 26, 2020

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This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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New Here ,
Jan 26, 2020

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Thank You so much

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Most Valuable Participant ,
Jan 26, 2020

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Adobe support is not going to contact you, but scammers will

Beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

 

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